M i k g a

POLICIES


ORDERING

Orders can be accepted via phone: 1.647.768.0777 or email: info@mikga.com
Full payment upon ordering; 50% deposit for pre-order and back ordered items; deposit is non-refundable if order cancelled by customer. Balance must be paid before dispatch or pick up from warehouse. There is a $50 order cancellation fee if customer cancels order after order confirmed.  
We accept Visa, Master, AMEX, Paypal, E-transfer; company cheque (for Canada customers only) & bank or wire transfer for special orders only.


CUSTOM MADE OR SPECIAL ORDER REQUIREMENTS

Minimum quantity is required for custom made or special order. 50% deposit is required when placing the order,
NO cancellation for custom made or special order. Deposit paid will not be refundable if order cancelled by customer. All special or custom made orders must be paid in full before merchandise dispatched from the factory or warehouse.​

DELIVERIES

Mikga provides standard and curbside deliveries excluding LTL shipments. 


Standard Delivery
Most merchandise can be delivered by our contracted freight carriers such as FedEx, UPS, and various private local carriers. These carriers deliver your merchandise directly to your door, but they are not responsible for bringing the merchandise into your home, uncrating, installing, assembling or removing packing materials.


Curbside Delivery
Contracted freight carriers deliver merchandise that is too large or too heavy to ship via package carriers. Contracted freight carriers telephone you when your merchandise arrives at their terminal to set up a delivery appointment. They provide curbside delivery, but they are not responsible for bringing the merchandise into your home, uncrating, installing, assembling or removing packing materials.

Dock to Dock Delivery for LTL Shipments
Commercial orders with LTL shipment is dock to dock delivery only. Extra charge applies to liftgate & door delivery.

Damage Inspection
All shipments must be inspected at the time of delivery.  If there are damages on the boxes, please indicate "Product Damaged" and sign on the Proof of Delivery (POD) or Bill of Lading (BOL) at the time of delivery. Shipping damaged claims submitted to Mikga will ONLY be honored if the receiver indicates damages or subject to inspection on the signed POD or BOL. This simply insures that if there is any damages, it will be easy to take care of the problem for damage claim. Email us the pictures & details of the damages as soon as you can.
 
WARRANTY AND RETURN 

Six months & one year Manufacturer Warranty depends on products; the warranty covers defects only when product used in normal residential conditions, and it does not apply to merchandise used in rental, business, commercial, institutional, or any other non-residential uses nor as result of neglect, deliberate damage, abuse, personal alterations, accidents, and direct exposure to sunlight or heat. The warranty covers new merchandises only but not clearance products. All damages or return requests must be reported within 7 days of receipt of goods. Mikga is responsible for only manufacture defects and shipping damages. Defective merchandises are limited to replace the defective part or component, repair the defective product or replace the defective product.


Exchange and return
To expedite the return or exchange process, please contact us details of your concern and email us pictures showed the defects to obtain return authorization. For regular merchandise return or exchange, 25% re-stocking fee, return shipping and any shipping costs of merchandise are applied and bared by the customer. All return or exchange must be in original package. We do not accept returns on products that have already been assembled or are damaged. Refund or store credits are issued within 48 hours once the item is received and inspected. Shipping charges paid are non-refundable. NO exchange, refund or return for mirrored furniture, clearance, special order and custom made merchandises.