POLICIES
ORDERING
Orders can be accepted via phone: 1.647.768.0777 or email: info@mikga.com
Full payment upon ordering; 50% deposit for pre-order and back ordered items; deposit is non-refundable if order cancelled by customer. Balance must be paid before dispatch or pick up from warehouse. There is a $50 order cancellation fee if customer cancels order after order confirmed.
We accept Visa, Master, AMEX, Paypal, E-transfer; company cheque (for Canada customers only) & bank or wire transfer for special orders only.
CUSTOM MADE OR SPECIAL ORDER REQUIREMENTS
Minimum quantity is required for custom made or special order. 50% deposit is required when placing the order,
NO cancellation for custom made or special order. Deposit paid will not be refundable if order cancelled by customer. All special or custom made orders must be paid in full before merchandise dispatched from the factory or warehouse.
DELIVERIES
Standard Delivery by courier
Most small orders can be delivered by our contracted freight carriers such as FedEx, UPS, and various private local carriers. These carriers deliver your merchandise directly to your door, but they are not responsible for bringing the merchandise into your home, uncrating, installing, assembling or removing packing materials.
Curbside Delivery for LTL Shipments
Contracted freight carriers deliver merchandise that is too large or too heavy to ship via package carriers. Contracted freight carriers will call you when your merchandise arrives at their terminal to set up a delivery appointment. If you pay for liftgate service, the carrier will provide curbside delivery, but they are not responsible for bringing the merchandise into your home, uncrating, installing, assembling or removing packing materials.
Dock to Dock Delivery for LTL Shipments
Commercial orders with LTL shipment are dock to dock delivery only. Extra charge applies to liftgate & curbside delivery.
Damage Inspection / Claim
All shipments must be inspected at the time of delivery. If there are damages on the boxes or shortages of items ordered, please indicate "Product Damaged/with Shortage" and sign on the Proof of Delivery (POD) or Bill of Lading (BOL) at the time of delivery. Shipping damaged claims submitted to Mikga will ONLY be honored if the receiver indicates damages on the signed POD or BOL. This simply insures that if there is any damages, it will be easy to take care of the problem for damage/shortage claim. Email us the pictures (at least one picture for each item claim) & details of the damages within 5 days from delivery or asap.
WARRANTY AND RETURN
90 days to one year Manufacturer Warranty depending on products; the warranty covers defects only when product used in normal residential conditions, and it does not apply to merchandise used in rental, business, commercial, institutional, or any other non-residential uses nor as result of neglect, deliberate damage, abuse, personal alterations, accidents, and direct exposure to sunlight or heat. The warranty covers new merchandises only but not clearance products. All damages or return requests must be reported within 5 days of receipt of goods. Mikga is responsible for only manufacture defects and our carriers' shipping damages. Defective merchandises are limited to replace the defective part or component, repair the defective product or replace the defective product.
Email us info@mikga.com your concerns and pictures showing the defects to file a damaged claim.
Exchange and return
For regular merchandise return or exchange, 30% re-stocking fee will be applied. Customer is responsible to make arrangement to ship back the products to our designated warehouse. All return or exchange must be in new and original packaging. We do not accept returns if products have already been assembled/used/modified/altered. All returns MUST be in re-sellable condition. Refund or store credits are issued within 48 hours once the item is received and inspected. First shipping charge paid are non-refundable. NO exchange, refund or return for mirrored furniture, clearance, special order and custom made merchandises. Email us your request to obtain return authorization.
Note: We are not responsible for any damages on products happened on return shipping.